This course focuses on delivering exceptional guest experiences through strong leadership, personalized service, and attention to detail. It teaches leaders to be present, observe, and coach effectively. It highlights the importance of service recovery, the impact of personalized concierge interactions, and the critical role of housekeeping in shaping the guest’s impression. By focusing on behavior, consistency, and empathy, teams can build trust, drive loyalty, and set new standards of excellence in hospitality.
The cocktail course was incredible, videos with a lot of knowledge and support, and complete learning of drinks and tools. It also teaches you how to give good service. I recommend the course for people who want to start in this field of bartending.